Last Updated: February 7, 2025
No3rd Inc (“No3rd Logistics,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services, including our Amazon Seller integration.
1. Scope
This Privacy Policy applies to:
- Our 3PL (third-party logistics) services
- Our sales management services
- Our Amazon Seller integration via Amazon SP-API
- Our website at no3rdlogistics.ca
- All related services and integrations
When you engage our services, we may collect:
- Contact information (name, email, phone number, business address)
- Company and business details
- Shipping and receiving addresses
- Product information and inventory details
- Payment and billing information
2.2 Amazon Seller Integration Data
When you connect your Amazon Seller account to our services via Amazon SP-API, we access and collect:
- Order Data: Order details, order IDs, purchase dates, order statuses, shipping information
- Inventory Data: SKUs, ASINs, product listings, stock levels, inventory reports
- Customer Data: Customer names, shipping addresses, and contact information necessary for order fulfillment
- Shipment Data: Tracking numbers, carrier information, delivery status
- Reports and Analytics: Sales reports, fulfillment reports, performance metrics
We only access Amazon Seller data that is necessary to provide our logistics and fulfillment services.
3.1 Primary Business Purposes
We use your information to:
- Provide logistics services (warehousing, shipping, customs clearance, freight forwarding)
- Process and fulfill orders
- Manage inventory and stock levels
- Coordinate with carriers and logistics partners
- Generate shipping labels and documentation
- Handle returns and reverse logistics
- Provide customer support
- Process payments and billing
- Comply with legal obligations (customs, tax, regulatory requirements)
3.2 Amazon Seller Data Usage
Amazon Seller data is used exclusively for:
- Synchronizing orders from Amazon to our fulfillment system
- Managing inventory levels across Amazon and our warehouses
- Generating shipping labels and tracking information
- Updating order statuses and shipment tracking in Amazon
- Generating reports for your business insights
- Facilitating cross-border logistics and customs clearance
We do NOT use Amazon Seller data for:
- Marketing or advertising purposes
- Selling or renting data to third parties
- Any purpose not directly related to fulfilling our logistics services
4. Data Sharing and Disclosure
4.1 Logistics Partners
We share necessary information with trusted third-party logistics partners, including:
- Carriers: UPS, FedEx, USPS, DHL, Canada Post, Purolator (shipping and tracking)
- Customs Brokers: For customs clearance and compliance
- Warehouse Partners: For storage and fulfillment in our operational regions (CA, US, MX, EU)
We only share the minimum data required for these partners to perform their services (e.g., shipping addresses, package dimensions, tracking numbers).
4.2 Service Providers
We may share information with:
- Payment processors for billing
- Cloud hosting providers for data storage
- Software platforms for integration services (Sellercloud, Goflow, Jolt, Easypost, Shipstation, Shopify, etc.)
4.3 Legal Requirements
We may disclose information when required by law, including:
- Compliance with court orders, subpoenas, or legal processes
- Customs and border protection requirements
- Tax and regulatory reporting obligations
- Protection of our rights, property, or safety
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption of data in transit (TLS/SSL)
- Encryption of sensitive data at rest
- Access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Secure API connections (including Amazon SP-API)
While we adhere to leading security standards and best practices, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory obligations (tax records, customs documentation)
- Resolve disputes and enforce agreements
Amazon Seller Data: We retain Amazon Seller data for the duration of our service relationship and as required by law. Historical order and inventory data may be retained for business analytics and compliance purposes.
When you terminate services, we will delete or anonymize your data within a reasonable timeframe, unless retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights:
7.1 GDPR Rights (EU/EEA)
- Access your personal data
- Rectify inaccurate data
- Request erasure of data
- Restrict or object to processing
- Data portability
- Withdraw consent
7.2 CCPA Rights (California)
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Opt-out of sale of personal information (we do not sell data)
- Request deletion of personal information
- Non-discrimination for exercising your rights
7.3 Amazon Seller Rights
You may revoke our access to your Amazon Seller data at any time through your Amazon Seller Central account settings.
To exercise any of these rights, contact us at legal@no3rdlogistics.ca.
8. International Data Transfers
We operate in Canada, United States, Mexico, and the European Union. Your data may be transferred and processed in any of these jurisdictions. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.
9. Cookies and Tracking
Our website uses minimal cookies for:
- Essential website functionality
- Form submission (contact forms)
- Analytics (if applicable)
We do not use tracking cookies for advertising purposes.
10. Third-Party Integrations
Our services integrate with various platforms (Amazon, Shopify, Walmart, Best Buy, etc.). Your use of these platforms is governed by their respective privacy policies. We are only responsible for data we directly collect and control.
11. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.
12. Amazon Developer Policy Compliance
This Privacy Policy complies with Amazon’s Developer Policies and Data Protection Requirements. We:
- Access only the Amazon Seller data necessary for our services
- Use Amazon data solely for the purposes described in this policy
- Implement appropriate security measures
- Respect seller rights to control their data
- Maintain transparency about our data practices
13. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending email notification for significant changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
For privacy-related questions, concerns, or requests, contact us at:
No3rd Inc
Email: legal@no3rdlogistics.ca
Phone: +1 (855) 696-6373
For general inquiries: sales@no3rdlogistics.ca
This Privacy Policy is effective as of the date stated above and governs our collection and use of information from that date forward.